Foreign Customer Support Staff needed at Leopalace21 Corporation
Leopalace21 Corporation, established in 1973, is a leading real estate company managing over 550,000 residential properties across Japan. With a commitment to innovation and a strong corporate philosophy of “Creation of New Value,” we offer an excellent work-life balance and opportunities for professional growth.
We are currently seeking individuals as Customer support staff for our team. As a Customer Support Specialist, you will assist foreign customers in finding accommodations in Japan, managing contracts, and ensuring smooth communication between clients and internal teams.
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Job Details
| Category | Details |
|---|---|
| Position | Customer Support Specialist |
| Employment Type | Full-time (4-month trial period) |
| Salary | ¥4,400,000 – ¥5,400,000 per year |
| Monthly Income | ¥280,000 – ¥370,000 (includes estimated overtime) |
| Location | Nakano, Tokyo (5-minute walk from Nakanosakaue Station) |
| Working Hours | Mon – Fri, 9:45 AM – 6:45 PM (Weekends & holidays off) |
| Remote Work | Available for some employees |
| Start Date | Negotiable |
Key Responsibilities
- Assist foreign customers in finding rental properties and handling contracts in English and Japanese.
- Improve operational efficiency through effective communication with customers.
- Conduct meetings and respond to emails in business-level English.
- Identify operational challenges and proactively propose solutions.
- Perform basic office tasks using Microsoft Office tools.
Job Requirements
- Language Skills: English (Native), Japanese (Business level, JLPT N2 or above).
- PC Skills: Proficiency in Excel and Word.
- Work Eligibility: Must have a valid visa to work full-time in Japan.
- Preferred Experience: Customer service, call center, or real estate industry experience. Experience handling business emails.
Benefits & Perks
- Various social insurances, including unemployment, health, pension, and accident insurance.
- Commuting allowance up to ¥150,000 as per company policy.
- Paid overtime (30 hours per month included in base salary).
- Remote work and flexible working hours available for some employees.
- Housing support: Single employees can stay in company dormitories from ¥30,000/month, while married employees receive a housing allowance of up to ¥50,000/month.
- 128 days of annual leave (including 5 paid holidays) and 10 days of paid vacation after 6 months.
- Support for professional certification and career growth.
- Employee discount programs, refreshment leave, stock ownership plan, and pension plan.
How to Apply?
Interested candidates can apply by submitting their CV through the Leopalace21 official website or job platforms.
