About the Company
Novotel Hotels, part of the global Accor group, is a leading name in hospitality with over 5,500 hotels and 10,000 restaurants worldwide. At Novotel Nelson, we are committed to delivering exceptional guest experiences and fostering a positive, professional team environment. As part of our dedication to service excellence, we are currently seeking a passionate and experienced individual to join our team as a Maitre d’hôtel (H/F/X) in Nelson, New Zealand.
Job Title
Novotel Hotels is recruiting for the following position:
- Maitre d’hôtel (H/F/X)
Job Overview
Given in the table is complete overview of the job
| Category | Details |
|---|---|
| Location | Nelson, Nelson, New Zealand (On site – no remote work available) |
| Salary | Competitive, based on experience (To be negotiated) / 39 hours per week |
| Hours | Full-time |
| Employment Type | Permanent |
| Schedule | Rotating shifts, including evenings and weekends |
| Vacancies | 1 Position Available |
| Start Date | As soon as possible |
| Language Requirements | English required; Italian a plus |
| Posting Date | May 18, 2025 |
| Closing Date | June 1, 2025 |
Key Responsibilities
As a Maitre d’hôtel at Novotel Nelson, your responsibilities will include:
- Overseeing and ensuring the quality of service across all F&B points: restaurant, bar, banquets, room service, and minibar
- Supervising the setup and cleanliness of all dining areas and ensuring hygiene standards are maintained
- Coordinating with other departments (kitchen, front office, sales, etc.) to guarantee high-quality guest experiences
- Leading and motivating the service team, contributing to team training, integration, and development
- Monitoring inventory and equipment in collaboration with procurement
- Driving sales and customer satisfaction through commercial initiatives and upselling techniques
- Upholding environmental commitments and maintaining service consistency with hotel standards
- Acting as the duty manager during scheduled shifts
Required Qualifications
We are looking for candidates who meet the following criteria:
- Hotel or hospitality management diploma preferred
- Prior experience in a similar role at a comparable hotel; previous Novotel experience is an asset
- Fluent in English; Italian knowledge is a plus
- Familiarity with restaurant POS systems (VG software preferred)
- Team leadership experience, excellent interpersonal and communication skills
- Strong organizational skills, diplomacy, and customer focus
- Professional appearance and a positive, collaborative mindset
- Must be available to work flexible shifts, including evenings and weekends
Additional Information
Novotel Nelson offers a supportive, dynamic work environment with:
- Growth and career development within the Accor network
- Internationally recognized hospitality standards and training
- Collaborative and multicultural team culture
- Competitive compensation package
How to Apply
If you are passionate about hospitality and ready to take the lead in guest service excellence, we want to hear from you.
Kindly send your resume to:
Please include:
- A current resume detailing your experience
- Answers to the following screening questions:
- Are you available for shift and weekend work?
- Are you available for the advertised start date?
- Are you willing to relocate for this position?
- Do you currently reside near Nelson?
- Do you have previous experience in hospitality management?
Advertised Until: June 1, 2025
